Company Overview:
Bitlab specialises in building custom and complex portals, websites, mobile applications, and cloud & AI solutions. We turn ideas into tangible digital experiences with a focus on flexibility, agility, and client-centric delivery.
Role Summary
We're looking for a Business Analyst Intern to support our product, design, and engineering teams on real client projects. You'll learn how requirements become shipped features - working hands-on with senior BAs/PMs in an agile environment.
- Location: Mont Kiara, Kuala Lumpur
- Duration: 3–6 months (flexible)
- Schedule: Full-time (Mon–Fri)
- Compensation: Monthly internship allowance
What You'll Do
- Support requirements activities: sit in on stakeholder sessions, capture notes, extract action items, and help shape problem statements and success metrics.
- Documentation & artefacts: draft and maintain user stories, acceptance criteria, simple BRDs/FRDs, change logs, and RAID logs under guidance.
- Backlog hygiene: help organise product backlogs, refine tickets, and prepare sprint boards (ClickUp).
- Process & journey mapping: create basic flowcharts, logic flows, and user journey maps (Miro/FigJam).
- Discovery & research: perform light competitor/benchmark research and synthesise insights for the team.
- UAT support: draft test cases, execute tests, log defects, and follow up on fixes; help coordinate user feedback.
- Design collaboration: work with UX to annotate wireframes/prototypes (Figma) and ensure requirements are traceable to designs.
- Engineering collaboration: clarify requirements, read simple API/Swagger docs, and keep a data dictionary/current state notes.
- Reporting: prepare project status updates, minutes, and client-ready slides.
- Quality & compliance: help ensure consistent documentation and basic data protection hygiene (e.g., PDPA awareness).
What You'll Learn
- BA best practices (from discovery > stories > UAT).
- Writing clear user stories, acceptance criteria, and test cases.
- Translating business goals into product requirements and delivery plans.
- Exposure to CMS (e.g., Umbraco/AEM/Sitecore), cloud & AI-powered projects, and API-driven integrations.
- Practical tools: ClickUp, Figma, Miro, Excel/PowerPoint.
Requirements (Must-Haves)
- Final-year student or recent grad in Information Systems, Computer Science, Business/IT, Engineering, or related field.
- Strong analytical thinking, note-taking, and structured writing skills.
- Clear communicator (spoken and written English); collaborative and curious.
- Comfortable with spreadsheets and presentation tools; meticulous attention to detail.
- Available at least 12 consecutive weeks; based in Mont Kiara, Kuala Lumpur.
Benefits
- Real project exposure with mentorship from senior BAs/PMs.
- Hybrid work, friendly culture, and regular learning sessions.
- Performance feedback and potential conversion to full-time.
