Business Analyst

Requirements (Qualification/Experience/Skills)

• Business Skills: Strong business acumen and knowledge of business processes and CRM best practices. Strong analytical to identify process improvement opportunities. Good written and communication skills to prepare clear and accurate CRM solution documentations. Aptitude for identifying issues and developing practical solutions. Strong collaboration skills to work with people of diverse culture and skillset.
• Experience: Minimum 5 years experience in system development projects with minimum 3 years in either Business Process Re-engineering or Change Management (in CRM implementation would be of advantage).
• Technical Skills: Experience with CRM solutions (Salesforce, CRM Next, Microsoft Dynamics) especially in Financial Service industry is an added advantage. Strong skills in using MS Excel, MS Word and process flow tools.
• Education: Bachelor in degree in business administration, information technology, or a related field.