Business Analyst
Business Analyst
N2S Global Workforce Solutions India Private Limited- Posted 7 hours ago
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Job Description
Job Description:
Position: ServiceNow Business Analyst and Implementation Specialist
Contract:6 months with Potential extension
Location: KL, Penang
Role purpose:Bridge business stakeholders and the ServiceNow platform team - translate process needs into well-defined, buildable requirements across ITSM/ITOM/ITAM/other ServiceNow modules and related workflows.
Key responsibilities
- Elicit, analyse and document business requirements convert them into user stories, acceptance criteria and process flows.
- Map current-state processes to ServiceNow out-of-the-box capability recommend configuration over customisation.
- Work with developers/architects through backlog grooming, sprint planning and design walkthroughs.
- Configure low-complexity items (forms, flows, catalogue items, reports/dashboards) where required.
- Drive UAT - test scenarios, defect triage, sign-off - plus training material, SOPs and go-live support.
- Support data alignment, governance and post-release adoption tracking.
Skills and experience
- 6-8 years business analysis experience, with 3+ years on ServiceNow.
- Strong grasp of ITIL processes (Incident, Problem, Change, Request, CMDB) ITIL v4 Foundation preferred.
- Hands-on with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD or CSM (as relevant).
- Agile/Scrum delivery, JIRA or ServiceNow Agile Development, strong documentation skills (BRD/FSD, RTM).
- Excellent stakeholder management and written/verbal communication.
- ServiceNow CSA and CIS certifications desirable
More Info
About Company
Skills:
workshop facilitation , Requirements Elicitation, Jira, Workday, Validation, Payroll transformation, Documentation, Business Analysis, HR systems delivery, Ramco PAYCE, Payroll harmonisation, Stakeholder interviews, Business Process Mapping, Payroll projects, Payroll processes, Test-case development
Skills:
Software Development Lifecycle, JIRA, Ms Office Applications, Integration systems, Life Asia systems, POLA system
Skills:
Change Management, Incident Management, Sdlc, Agile, IT Policies and Procedures, It Governance, Audit Documentation, Business Analysis
Skills:
workshop facilitation , business case development , Power Bi, Tableau, Jira, Requirements Gathering, Azure DevOps, Operational Excellence, Problem Solving, Process Mapping Redesign, Root Cause Analysis, Process Modelling Tools, Data Analysis and Reporting, Business Analysis, Testing UAT Management, Change impact assessment, Documentation Reporting, Stakeholder Management, Excel Advanced Analytics
Skills:
Product Owner, mobile application, User Stories, Jira, Figma, Confluence, waterfall software development, process optimisation, Business Analyst, value creation, Critical Thinking, Business Requirements Definition, customer journey mapping, analytical design, Digital Banking, Internet Banking