Position Objective:
- Lead analysis to uncover trends, risks, and opportunities within insurance operations and policy servicing that support better business decisions.
- Work closely with teams across the business to ensure analysis meets needs and drives shared goals.
- Promote effective tools and methods to enhance the quality and impact of business analysis.
Roles and Responsibilities:
- Plan and execute business analysis tasks across projects, including requirements gathering, stakeholder interviews, and data analysis, within insurance operations and policy servicing environments.
- Work with stakeholders across insurance operations to understand business challenges and translate policy servicing needs into clear, actionable requirements for technology enhancements or process improvements.
- Provide insights and recommendations that support policy servicing performance, operational efficiency, customer experience, and regulatory compliance, contributing to strategic planning, transformation programs, and operational improvements.
- Act as a bridge between insurance business units, policy servicing teams, technology teams, and external partners to ensure alignment and shared understanding of goals, requirements, and deliverables.
- Apply best practices in documentation, analysis, and reporting to ensure consistent and high‑quality outputs across insurance operations and policy servicing initiatives.
- Track the performance of implemented solutions and provide feedback to improve future initiatives, with a focus on enhancing policy lifecycle processes such as issuance, endorsements, renewals, and servicing quality.
Minimum Job Requirements:
- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field. A master's degree or professional certification (e.g. CBAP, PMI‑PBA) is an added advantage.
- Minimum 5–7 years of experience in business analysis, with a strong track record of supporting strategic initiatives and cross‑functional projects. Experience in transformation, technology, or operational environments is preferred.
- Experience in Insurance Operations, with a strong focus on Policy Servicing, including exposure to policy lifecycle processes such as issuance, endorsements, renewals, cancellations, and customer servicing.
- Good understanding of insurance products, policy servicing workflows, and operational KPIs, with the ability to apply this knowledge in analysis and solution design.
- Strong ability to interpret data, identify trends, and translate insights into clear, actionable business recommendations.
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels and present complex information in a clear and structured manner.
- Familiarity with business analysis tools (e.g. JIRA, Confluence, Power BI, Excel) and methodologies (e.g. Agile, Waterfall, Lean).
- Proven ability to approach problems strategically, assess options, and drive effective, pragmatic solutions.
- Demonstrated ability to work across teams, build consensus, and influence outcomes without direct authority.
