Business Analyst & Project Coordinator

Position Summary

We are looking for a highly organized and motivated individual to join our growing technology team.

This role is ideal for someone who understands the Software Development Life Cycle (SDLC) and is eager to build a career in business analysis, project delivery, product development, and technology consulting.

You will work across projects involving:

• Mobility & Smart Parking Platforms
• Mobile Applications
• CRM & Customer Engagement Systems
• Healthcare Technology
• Artificial Intelligence Solutions

You will work directly with management, customers, developers, support teams, and business stakeholders.

Responsibilities

Business Analysis

• Gather and document business requirements.
• Conduct stakeholder discussions and workshops.
• Prepare Business Requirement Documents (BRDs).
• Prepare user stories and functional specifications.
• Document workflows, business processes, and system requirements.
• Translate business needs into actionable development requirements.

Project Coordination

• Track project timelines and deliverables.
• Coordinate project activities across multiple teams.
• Follow up with developers and stakeholders to ensure progress.
• Maintain project plans, task trackers, and status reports.
• Escalate risks, blockers, and delays when necessary.
• Organize project meetings and maintain action item logs.

Documentation & Knowledge Management

• Prepare and maintain project documentation.
• Develop user guides, SOPs, training materials, and operational documentation.
• Maintain project records and knowledge repositories.
• Ensure documentation remains current and accurate.

Testing & Quality Assurance

• Prepare test plans, test cases, and test scenarios.
• Coordinate User Acceptance Testing (UAT) activities.
• Validate delivered functionality against requirements.
• Track defects and ensure follow-through to closure.
• Assist in maintaining quality standards across projects.

Deployment & Release Coordination

• Assist in planning and coordinating software releases.
• Prepare deployment checklists and rollout plans.
• Coordinate with development, infrastructure, and support teams.
• Prepare release notes and deployment documentation.

Training & Customer Enablement

• Conduct user training sessions and product demonstrations.
• Support onboarding of customers and users.
• Prepare training materials and user communications.
• Assist customers during rollout and adoption phases.

Stakeholder Coordination

• Act as a liaison between customers, business users, and technical teams.
• Gather feedback and enhancement requests.
• Ensure stakeholder expectations are managed appropriately.
• Maintain strong working relationships with customers and partners.

Process Improvement

• Identify workflow inefficiencies and improvement opportunities.
• Assist in developing scalable project delivery processes.
• Contribute to operational and project management best practices.

Requirements

Essential

• Degree or Diploma in:
• Information Technology
• Computer Science
• Information Systems
• Software Engineering
• Business Information Systems
• Related disciplines
• Understanding of:
• Software Development Life Cycle (SDLC)
• Requirements Gathering
• Software Testing & UAT
• Project Coordination
• Documentation Practices
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail.
• Ability to learn quickly and work independently.

Advantageous

• Agile or Scrum exposure.
• UML or BPMN knowledge.
• Figma familiarity.
• SQL and database fundamentals.
• API testing using Postman.
• Experience with software projects or internships.

What We Are Looking For

We are looking for someone who:

Is organized and detail-oriented

Communicates clearly and confidently

Follows through on commitments

Enjoys working with both people and technology

Takes ownership and initiative

Wants to grow into a future technology delivery leader

Why Join Us

You will gain practical exposure to:

• Artificial Intelligence
• Healthcare Technology
• Mobile Applications
• Digital Platforms
• CRM & Customer Engagement Systems
• Product Development
• Software Project Delivery
• Smart Mobility Solutions

This role offers significant opportunities for growth and career development within a fast-growing technology ecosystem.

How to Apply

Email: [Confidential Information]

Subject: Application – Business Analyst & Project Coordinator