Business Development Executive

Company Description

At Otter Barista, our core priorities are Quality, Affordability, and Convenience. We provide high-quality coffee and other drinks through our Robotic Coffee Vending Machines, ensuring every cup is crafted with care and consistency. Since 2021, we have deployed over 70 machines across hospitals, corporate buildings, and universities in Malaysia. As we seek to expand into more locations, we aim to create moments of joy with every sip, making us more than just another coffee solution.

Role Description

The Business Development Specialist will be responsible for generating leads, conducting market research, developing business strategies, communicating with potential clients, and providing excellent customer service. The individual will also work closely with the marketing team to identify new opportunities for growth and expansion.

1. Lead Generation & Outreach

- Identify and research potential locations for Otter Barista machines (e.g. hospitals, corporate offices, malls, universities).

- Actively reach out to the right person-in-charge (PIC) via LinkedIn, cold calls, emails, referrals, and on-ground visits.

- Continuously build a pipeline of qualified location leads.

2. Relationship Building

- Establish and maintain positive relationships with property managers, facilities teams, university administrators, and other key stakeholders.

- Understand their needs and concerns and align Otter Barista's value proposition accordingly.

3. Deal Negotiation & Closing

- Prepare customized proposals, presentations, and business justifications to pitch the Otter Barista solution.

- Conduct site visits and feasibility assessments as needed.

- Negotiate terms and secure agreements for machine placements.

4. Coordination & Handover

- Apply for all necessary work permits and approvals

- Work closely with the Operations and Technical teams for a smooth machine deployment once a location is secured.

- Maintain clear documentation of communications, approvals, and contracts.

5. Continuous Support

- Maintain support and act as a bridge of communication between the location PICs and Otter Barista after closing the deal

Qualifications

• Strong Analytical Skills for market research and business strategy
• Excellent Communication skills for engaging with clients and team members
• Experience in Lead Generation and Customer Service
• Ability to conduct thorough Market Research
• Problem-solving skills and attention to detail
• Self-motivated with the ability to work independently
• Bachelor's degree in Business, Marketing, or related field is preferred
• Experience in the coffee or vending machine industry is a plus