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Shopee

Business Intelligence Operations Executive

Shopee
Malaysia, Kuala Lumpur
1-3 Years
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  • Posted 11 hours ago
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Job Description

Job Description

  • Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation.
  • Manage end‑to‑end operational projects and ensure timely, high‑quality delivery.
  • Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency.
  • Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters.
  • Conduct scheduled data validation/matching to ensure data accuracy and completeness.
  • Support the onboarding and training of new hires when required.
  • Handle BAU tasks and provide operational support for ad‑hoc requests.
  • Maintain documentation, reports, and operational records to support ongoing processes.

Requirements

  • 1–3 years experience in operations / BI / performance roles.
  • Strong analytical skills with good Excel proficiency (SQL is a plus).
  • Experience in KPI tracking and data validation.
  • Detail-oriented with good stakeholder communication skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations
Employment Type:
Full time

About Company

Shopee

Job ID: 148595199

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Last Updated: 02-06-2026 04:37:42 AM
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