Job Mission
As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio. You will also participates to the daily boutique operations.
Key Responsibilities
Sales Achievements
- Ensures a unique and exceptional client experience during a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to client(s) needs and motivations
- Strives to always improve and surprise the client(s)
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of After Sales
- Meets individual and boutique targets, both quantitative and qualitative
- When applicable, deals with Care Service by managing repair orders
Client Relationship & Portfolio Development
- Cultivates strong client relationships and develops client loyalty
- Efficiently develops the client portfolio (Sales & Care Service when applicable)
- Executes targeted CRM actions
- Participates to client events and acts as an Ambassador of the Maison
Daily Boutique Operations
- Respects all brand and boutique policies and procedures
- Participates to inventories
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Assists with special projects when requested
Qualifications
- Possess commercial acumen with good selling skills.
- Service and client focused
- Strong interpersonal skills, curiousity and team spirit
- Preferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment
- Good product knowledge in luxury retail landscape
