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Job Description
- Main role is to handle and respond to customer requests, exceptions, inquiries about package pick-up, deliveries, promote and respond to question about Client products and services with the objective to maximize customer satisfaction through outbound calls he/she will also be expected to solve customers problems and complaints from end to end.
Candidate profile:
- Excellent command of written and spoken English
- Enjoy communicating with customers via telephone.
- Passionate in providing outstanding customer experience.
- Able to multi-task by working with various system while communicating via headset.
- Able to adapt with fast pace working environment.
- Working hour's arrangements - Shift starts at 5 am / 6 am
Requirements:
- Minimum Education: Diploma
- Those with secondary school education with at least 1 year experience are also eligible to apply.
- Able to articulate and speak well in English.
- Possess excellent communication, customer service, organizational, time management and problem-solving skills.
More Info
Key Skills
About Company
Agensi Pekerjaan BrainHunters Sdn Bhd is a workforce solutions and recruitment company with over 20 years of industry experience. Based in Kuala Lumpur, BrainHunters specializes in connecting employers with qualified talent across a wide range of industries. In response to changing workforce demands, the company has focused on supporting employment growth in sectors such as e-commerce, manufacturing, and logistics. Committed to reducing unemployment and strengthening Malaysia's workforce, BrainHunters helps businesses find the right talent while creating meaningful career opportunities for local job seekers. With a people-first approach, the company continues to make a positive impact by supporting both employers and professionals in achieving long-term success.
