Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
This role is responsible for supporting daily customer service functions related to logistics and transport operations. This role ensures timely communication with customers, assists in resolving service-related issues, and coordinates with internal teams to facilitate smooth transport and delivery operations.
The ideal candidate should have strong communication skills, problem-solving abilities, and the capability to work in a fast-paced logistics environment.
Logistics or Warehouse Coordination
- Work closely with warehouse and transport teams to ensure smooth scheduling and dispatch deliveries.
- Coordinate with drivers and dispatchers to track shipments and provide real-time updates to customers.
- Assist in route planning and vehicle assignment to optimize delivery schedules.
- Ensure accurate documentation related to shipments, including invoices, delivery notes, and transport records.
Customer Service & Coordination
- Act as the first point of contact for customer inquiries related to shipments, deliveries and service issues.
- Provide timely updates to customers regarding shipment status, delays, and expected delivery times.
- Address customer complaints, investigate issues, and coordinate with relevant department for resolution.
- Maintain strong relationships with all stakeholders by ensuring excellent service and prompt responses.
- Ensure proactive communication with customers about service disruptions or schedule changes.
- Identify common customer concerns and suggest improvements to enhance service efficiency.
Documentation & Reporting
- Maintain accurate records of customer interactions, service issues, and resolution timelines.
- Assist in preparing daily, weekly, and monthly reports on service levels and customer satisfaction.
- Ensure compliance with company policies and procedures in all documentation processes.
- Support Supervisor in data entry, invoice verification and report generation.
- Monitor customer feedback and assist in implementing strategies for better service delivery.
- Ensure all activities comply with internal policies and industry regulations.
Qualifications
- Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
- 13 years of experience in customer service, logistics, or transport operations.
- Knowledge of transportation regulations and safety compliance.
- Proficiency in MS Office (Excel, Word, Outlook) and logistics management software.
- Ability to multitask and handle customer inquiries efficiently with a customer-oriented approach.
- Ability to work under pressure in a fast-paced logistics environment.
