Customer Service Executive

Description

We are looking for a motivated and enthusiastic Customer Service Executive to join our team in Johor Bahru, Malaysia. This role is ideal for freshers/entry-level candidates who are passionate about delivering exceptional customer service.

Responsibilities

• Manage customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.

Skills and Qualifications

• Strong verbal and written communication skills in English and local languages.
• Proficiency in using customer service software and CRM tools.
• Ability to handle difficult situations and resolve conflicts effectively.
• Basic knowledge of product and service offerings in the relevant market.
• Strong problem-solving skills and attention to detail.