Executive - Customer Service

Description

We are seeking an enthusiastic Executive - Customer Service to join our team in Iskander Puteri, Johor Bahru. This role is ideal for freshers or entry-level candidates who are passionate about providing excellent customer service and looking to develop their careers in a dynamic environment.

Responsibilities

• Assist customers with inquiries and provide timely solutions to their issues.
• Handle customer complaints and feedback professionally and effectively by inbound calls.
• Maintain a high level of customer satisfaction by ensuring all interactions are positive and productive.
• Collaborate with other departments to address customer needs and improve service delivery.
• Document customer interactions and maintain accurate records in the CRM system.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills and Qualifications

• Strong verbal and written communication skills in English and regional languages.
• Proficiency in customer service software and CRM tools.
• Ability to handle difficult situations and resolve conflicts effectively.
• Strong organizational skills and attention to detail.
• Basic understanding of customer service principles and practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.