Customer Service Executive

What you'll be doing:

• Provide excellent customer service to our clients through efficient and effective communication, both over the phone and via email
• Respond to customer inquiries, concerns and complaints in a timely and professional manner
• Maintain detailed records of all customer interactions and follow-up actions
• Collaborate with cross-functional teams to ensure customer needs are addressed and resolved
• Identify opportunities for process improvements and contribute to the development of customer service initiatives
• Continuously enhance your product knowledge to better assist customers

Required Skills

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Demonstrated experience in a customer service or call center role, preferably in the call center and customer service industry
• Able to communicate in Mandarin is an added advantage
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficient in using customer relationship management (CRM) systems and other relevant software
• Ability to work in a fast-paced environment and remain calm under pressure
• Exceptional attention to detail and a commitment to providing high-quality service

Benefits

• 5 days work
• Commissions
• PA & Medical Insurance
• Dental, Optical & Medical Check-up
• Birthday Leave