Customer Service Executive

Company Description TechnoMech.asia, operated by TECHNO MECH (M) Sdn Bhd, is a privately owned company established in 2012 with over a decade of experience in engineering, construction, operation, and maintenance for industrial clients. The company is widely recognized for maintenance support services specializing in Power Plant, Oil & Gas, Petrochemical, Utility, and general industry sectors. TechnoMech.asia also provides customized staffing solutions, empowering businesses with top talent to drive operational success. The team is committed to high standards of safety, quality, and reliability in every project. Interested parties can reach the company via phone at +603 8060 2685 or email at [Confidential Information].

Role Description TAs a Customer Care Consultant, you'll act as the key liaison between TechnoMech and our

customers across multiple channels — inbound calls, outbound calls, and social media/email. You'll

provide accurate product and service information and resolve customer issues efficiently,

representing one of our leading utility industry clients.

Key Responsibilities

• Handle customer inquiries across inbound calls, outbound calls, and social media/email

channels effectively and professionally.

• Manage challenging situations and ensure prompt turnaround for all service requests with

consistent quality.

• Exceed customer expectations through excellent service and accurate information.

• Identify and drive process improvements for a better customer experience and higher

productivity.

• Adhere to standard operating guidelines (SOPs) and work as a team to achieve targets and

SLAs.

Requirements

• Minimum Diploma in any discipline.

• Fresh graduates and Diploma holders with no experience are encouraged to apply.

• 1–2 years of call centre experience preferred (an advantage, not mandatory).

• Strong customer-centric mindset with patience and empathy.

• Independent, resourceful, and able to work under pressure.

• Meticulous, well-organised, with strong problem-solving and multitasking skills.

• Core skills: Communication, Customer Service, Microsoft Office.

• Good written and verbal proficiency in English and Bahasa Malaysia (Mandarin is an

advantage for social media support).

• • Malaysian citizens only