Excellent telephone etiquette with the ability to remain professional, confident, and patient.
Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers expectations.
Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
Possess strong analytical skills to identify the cause of problems and recommend solutions.
Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
Ability to work under pressure and with minimum supervision.
Ability to multi-task and with good attention to detail.
Job Requirements
Preferable with a minimum of one (1) year of customer service-related experience
Strong customer management skills.
Good communication skills and well-versed in English, & Mandarin.
Must have good communication skills and be well-versed in Cantonese.
Provide good email writing skills in English & Mandarin.
Ability to manage escalated issues / difficult customers.
Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
Respond to customers inquiries professionally and promptly.
Good listening, interpersonal, organizational skills & customer service orientation.
Adaptability, initiative & stress tolerance.
Attention to detail and accuracy.
Ability to learn new products and technologies.
Job Benefits
Remunerations package:
Basic: RM3000 RM3500 (Based on experience and performance during the interview with open negotiable)
Language allowance: RM300 (Fixed)
Attendance allowance: RM100*
KPI allowance: RM500*
Medical & hospitalization covered
EPF, SOCSO and EIS covered
Working Hours
9:00 AM 6:00 PM (Monday Friday)
9:00 AM 1:15 PM (Saturday)
Including Public Holiday (depending on the country where the service is provided)
Working location:
Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)
