To handle incoming telephone calls promptly, efficiently, and professionally.
To upskilling customer service skill sets.
To handle inbound calls with the inbound team to ensure the highest service levels and turnaround time are provided to customers and agents and third-party administrator.
To transfer knowledge on system (Policy Asia) for basic enquiries.
Attend relevant training on product awareness, system, and customer service training.
Receive on-site visitors, determine nature of business, answer basic queries; refer to the system and appropriate staff members (if need to).
Provide a courteous reception to the walk-in visitors and guests.
To guide customers in filling out the necessary forms for renewal or new business applications and others related.
Requirements
Degree in any field.
Strong communication skills.
Experience in call handling.
Fluent in English and Bahasa Malaysia (Spoken and Written
