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Upstream BPO Sdn Bhd.

Customer Service Officer

Upstream BPO Sdn Bhd.
Malaysia, Kuala Lumpur
Fresher

This job is no longer accepting applications

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  • Posted 14 months ago

Job Description

Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Minimum one year of relevant experience in customer service environment
  • Fluency in Mandarin is a must
  • Customer Service Oriented
  • Must be comfortable with high volume of transactions
  • Proven track record for improving process efficiencies and solving problems
  • Excellent communication in both written and verbal
  • Excellent internal personal skills to connect with customer
  • Excellent analytical. problem solving skills and multi-tasking ability
  • Ability to stay calm when customer are stressed and upset
  • Ability to connect with people from all levels of society

Job Benefits

  • Annual leave and sick leave
  • KWSP and SOCSO

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

Upstream BPO Sdn Bhd.

Job ID: 96221195

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Last Updated: 22-07-2025 11:41:53 AM
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