Job Description
*Job Title: Customer Service Representative*
This is a full-time on-site role as a Customer Service Representative at Aims Motion Penang, located in Batu Maung. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction by providing accurate and timely information.
You will be required close coordination with internal departments to manage order processing, shipment arrangements, invoicing, and after-sales support.
*Qualification*
SPM level and above
Fresh graduates are encouraged to apply!
*Requirement*
Good communication skills
Basic computer skills (MS Office, email, etc.)
Candidates with 12 years of customer service experience is a plus
Patient, empathetic, and problem-solving attitude
*Job Scope*
Handle customer inquiries via phone, email, and messaging platforms
Issuing DO and Invoice for shipment arrangement
Provide timely and accurate information to customers
Coordinate with internal teams to resolve issues
Manage order processing, follow-ups, and after-sales support
Maintain good customer relationships and ensure high satisfaction
*Benefits*
Medical allowance & PA insurance
Personal leave
Personal development opportunities
