Customer Service Representative

Company Description

CPT Markets provides seamless access to global financial markets, backed by an international team of experts. Focused on convenience, inclusivity, and knowledge sharing, CPT strives to empower Traders and Partners to achieve improved trading experiences. The company fosters a supportive and informed community, staying committed to equipping clients with the tools and information needed to succeed. With a global outlook, CPT Markets values collaboration and innovation in financial trading.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Kuala Lumpur, Malaysia. The primary responsibilities include addressing customer inquiries, providing exceptional customer support, and ensuring customer satisfaction. The role involves effectively resolving issues, managing customer relationships, contributing to a positive customer experience, and collaborating with team members to improve service delivery.

Qualifications

• Proficiency in Customer Service, including Customer Satisfaction and Customer Experience
• Experience in Customer Support and effectively handling customer inquiries
• Strong communication and interpersonal skills
• Ability to problem-solve and manage customer concerns efficiently
• Capability to thrive in a team-oriented environment
• Fluency in multiple languages is an advantage
• Previous customer service experience in the financial trading or related industry is a plus
• Bachelor's degree or equivalent work experience preferred