Customer Service Representative

Company Description

GinsengWorld Biotech Berhad is a biotechnology and nutraceutical company committed to creating innovative, premium ginseng-based products that integrate traditional herbal knowledge with modern biotechnology. By utilizing advanced low-temperature extraction and refinement technologies, the company ensures the preservation of valuable bioactive compounds in their products, which support immune health, detoxification, and cellular vitality. GinsengWorld collaborates with research institutions, wellness practitioners, and partners to develop scientifically validated, high-quality supplements and wellness solutions. With a vertically integrated value chain and a strong commitment to quality and regulatory compliance, GinsengWorld has gained regional recognition in the nutraceutical and life sciences industry. The company's mission, Health and Vitality, Caring for Life, reflects its dedication to fostering well-being and building inclusive partnerships with distributors, consumers, and investors.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Kapar. The Customer Service Representative will handle day-to-day customer interactions, providing assistance, support, and solutions to meet client needs while ensuring customer satisfaction. Responsibilities include addressing inquiries, resolving complaints, issuing invoices, maintaining records of customer interactions, and collaborating with the team to enhance the overall customer experience. The representative will act as the face of the company, strengthening customer relationships and ensuring a positive brand reputation.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction
• Experience in enhancing Customer Experience and maintaining positive client relationships
• Ability to communicate effectively with customers, demonstrate empathy, and resolve issues promptly
• Computer literate and able to use Microsoft Office suite
• Ability to work collaboratively in a team-oriented environment
• Proficiency in maintaining accurate records and adhering to company protocols
• Previous customer service experience is an advantage
• Proficiency in multiple languages is a plus
• SPM or Diploma