Excellent telephone etiquette with the ability to remain professional, confident, and patient.
Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customers expectations.
Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
Possess strong analytical skills to identify the cause of problems and recommend solutions.
Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
Ability to work under pressure and with minimum supervision.
Ability to multi-task and with good attention to detail.
Job Requirements
Strong customer management skills.
Good communication skills and well-versed in English and Mandarin due to serve market.
Provide good email writing skills in English & Chinese (Simplified) due to serve market.
Ability to manage escalated issues / difficult customers.
Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
Respond to customers inquiries professionally and promptly.
Good listening, interpersonal, organizational skills & customer service orientation.
Adaptability, initiative & stress tolerance.
Attention to detail and accuracy.
Ability to learn new products and technologies.
Job Benefits
Working hour:
Monday Sunday, Including Public Holiday
8:00 AM 8:00 PM
5 Working days / week
8 Working hour / day
Working location:
The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur
Remuneration Package
Basic salary: up to RM 3,000
KPI Allowance : RM 500.00
Language allowance : RM 300.00 (only if applicable)
