Customer Service Representative (Vietnamese Speaker)

Position: Customer Service Sales Representative (Vietnamese Speaker)

Employment Type: 12-month contract (renewable)

Location: Selangor, Malaysia

Working Arrangement: Onsite, 5 days a week (Monday to Friday)

Working Hours in MY time (Rotational Shifts): May include weekends and public holidays

• Morning Shifts: 7:00 AM – 4:00 PM | 8:00 AM – 5:00 PM
• Mid Shifts: 2:00 PM – 11:00 PM | 3:00 PM – 12:00 AM
• Night Shifts: 10:00 PM – 6:00 AM | 11:00 PM – 7:00 AM

About the Role

We're hiring a Customer Service Sales Representative to support one of our highly successful, globally recognized clients. This is a privileged opportunity to work with a top international software company known for innovation and impact. You'll assist customers via chat, email, and calls, handling inquiries, resolving issues, and promoting advertising solutions with outstanding service.

Key Responsibilities

• Provide customer support via chat, email, instant messaging, and phone.
• Troubleshoot and resolve issues with a focus on customer satisfaction.
• Handle inbound and outbound calls, offering solutions and optimization advice.
• Promote advertising solutions aligned with platform guidelines and policies.
• Engage in multi-channel interactions daily (calls, emails, messages).
• Identify and encourage high-value leads to increase ad investment.

Qualifications

• Background or strong interest in customer service, sales, retention, or marketing.
• Fluent in the English language
• Good understanding of social media platforms and features
• Comfortable using Microsoft and Google applications.
• Minimum qualification: college diploma/degree in any field.