Customer Service Specialist- Mandarin

WORK FROM HOME AFTER PROBATION

Position : Chat Support - Traditional Mandarin

Location : Sunway Visio Tower

Salary : RM 3600 Basic + 500 RM Language + 500 KPI

Joining Date: 26 September 2025

Work Hours : 7am-11pm (any 9 hours) No Night Shift

Work from Home after 3 month Probation

Customer Service Executive Responsibilities

• Supervising a team of customer support professionals.
• Monitoring the entire customer service process.
• Resolving customer issues brought to your attention.
• Creating procedures and policies for effective customer service.
• Planning how to train customer support professionals.
• Standardizing the customer service delivery of an organization.
• Interviewing the skills of potential candidates through relevant questions.
• Recruiting the best candidates from a wide range of interviewees.
• Tracking the work of every customer service representative in the team.
• Performing quality assurance surveys with customers.