Customer Support Specialist

Position : Customer Service Executive

Work Location : Kuala Lumpur Central / Cyberjaya

Shift : Rational Shift

Language :Mandarin

Job type : Permanent

Responsibilities:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least a SPM.

Required language(s): English (able to converse in Mandarin will be an added advantage).

Minimum 1 year of working experience in the service industry will be an added advantage for this position.

Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided

Applicant must be willing to work on rotational shifts and off day

Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.