Delivery Manager

Highlight skills:

Must have proven skills in executive communications, stakeholder management and a solid understanding of commercial aspects of working with customers, particularly in distressed engagements. Must have good understanding of below:

Opportunity Management, Service Delivery Management, Customer Relationship Management , Operations Management, Knowledge Management, Team Building & Leadership, Profit & Loss Management, Strategic Planning and Vision 

Job Description

•            Responsible for making sure that that service delivery and service support processes are being seamlessly delivered to the clients.

•            Must have good experience in handling and delivering project with Hybrid model (Onsite/Onshore/Offshore model)

•            Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

•            Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

•            Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

•            Strong understanding of delivery and Implementation Methodologies and Metrics.

•            Responsible for Delivery team validation of proposal sent to customers during sales cycle.

•            Developing a deep understanding of projects to gain insights into the scope of service delivery.

•            Building strong relationships with teams and stakeholders for effective communication between departments

•            Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

•            Constantly looking to identify impediments early, actively working to resolve those impediments, and escalates when needed.

•            Management and tracking of cross team dependencies.

•            Provides proactive visibility and effectively communicates delivery targets, commitments and progress.

•            Encourages a culture of team-driven decision making and commitment. Encourages team trust and facilitates team building events.