Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about locally and globally.
Come make an impact every day at Zebra.
The Senior Digital Experience Specialist plays a critical role in supporting the design and execution of innovative digital support experiences. This role collaborates closely with architects, UX leads, and cross-functional teams to improve customer journeys through data-driven enhancements, automation, and intuitive user interfaces. The specialist ensures consistency across platforms and contributes to the roadmap for continuous improvement of digital support capabilities.
Responsibilities:
- Partner with the Digital Experience Architect and Solution Architect to deliver next-generation support tools and experiences.
- Analyze customer journey data and VOC feedback to identify opportunities for improving digital experiences.
- Implement design enhancements across web and portal interfaces based on usability best practices.
- Coordinate with content and technical teams to ensure consistent delivery of digital experiences.
- Support A/B testing, usability reviews, and user research initiatives.
- Assist in maintaining documentation for UX improvements and platform capabilities.
- Help execute enhancements to digital tooling that align with automation and personalization goals.
- Participate in governance reviews and collaborate to ensure scalable, accessible, and consistent UX frameworks.
Qualifications:
Preferred Education:
- Bachelor's Degree required. Advanced Degree preferred
Preferred Work Experience (years):
- Minimum of 5-8 years of experience
Key Skills and Competencies:
- Excellent communication skills
- Experience with end user issues
- Demonstrated technical experience
- Demonstrated experience working independently and collaboratively on projects
- Demonstrated experience trouble shooting
- Broad knowledge of applicable IT systems/applications
- Experience developing new systems and tools
- Experience in documenting and maintaining up to date systems procedures
- Advanced analytical skills
- Demonstrated Project Management skills
- Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment
- Experience identifying and implement process improvements
Position Specific Information
Travel Requirements:
FLSA (U.S. only):
Physical requirements and working conditions will vary by position and should be described as
appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our
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