Find your Shangri-La at Shangri-La Rasa Ria, Kota Kinabalu. We do not merely work—we weave joy and wonder into the everyday. We invest deeply in our people, supporting them as they pursue their passions while creating moments of
joy for our guests, all wrapped in the care of our growing Shangri-La family.
At Shangri-La Rasa Ria, Kota Kinabalu, we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities, career advancement pathways, and a supportive work environment that feels like family. Our commitment to honour, respect, and inclusivity ensures every colleague feels valued and empowered to thrive.
As a preferred employer, we provide competitive work benefits, equal opportunities, and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives, we ensure every team member is set up for success and acknowledged for their contributions.
Nestled along the stunning coastline of Sabah, our resort offers more than just a workplace. With 494 guest rooms, a 64-acre nature reserve—the Rasa Ria Reserve—home to wildlife like long-tailed macaques and slow lorises, and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site), we inspire a deep connection and joy to nature, purpose, and community.
Joining Shangri-La Rasa Ria is more than a career move—it's an opportunity to be part of a legacy of excellence, sustainability, and heartfelt hospitality. Together, we strive to create unforgettable moments of joy for our guests and joy of growth for our people.
Are you passionate about delivering exceptional guest experiences and leading hotel operations with confidence We are looking for a dynamic and service-driven
Duty Manager to join our team and be at the forefront of our daily operations.
Job Summary
- Oversee the overall operation of the hotel during assigned shifts to ensure smooth and efficient service delivery
- Act as the primary point of contact for guests, handling feedback, concerns, and service recovery professionally
- Lead and coordinate across departments to ensure seamless guest experiences
- Ensure adherence to hotel standards, policies, and procedures
- Support Front Office operations, including check-in/check-out processes when required
- Handle emergency situations and make sound decisions under pressure
- Monitor guest satisfaction and drive continuous service improvement
Job Requirements
- Minimum Diploma or Degree in Hospitality Management or related field
- At least 3–5 years of experience in hotel operations, preferably in a supervisory role
- Strong leadership, interpersonal, and problem-solving skills
- Excellent communication skills in English; additional languages are an advantage
- Ability to work flexible shifts, including weekends and public holidays
- A proactive mindset with a passion for guest engagement and service excellence
- Due to local immigration policies, only Malaysian will be considered.
Interested candidates may apply and attach their Curriculum Vitae before 30 April 2026.
