End User Computing Engineer

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose we over me. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking a professional to join our team as End User Computing Engineer.

The Role:

• Develop and implement end-user computing strategy that aligns with the organization's overall IT Strategy.
• Oversee the development and maintenance of end-user computing systems including hardware, software and services.
• Manage all aspect of end user computing experience, as well as continuously refine the operating model supporting end user computing.
• Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure.
• Work with key stakeholders to understand their end-user computing needs and develop solutions that meet those needs.
• Actively participate on activities which reduce the risk of reoccurring incidents such as problem management forums.
• Develop and manage the end-user computing budget ensuring resources and allocated appropriately and efficiently.
• Standby support after office hours for incident response, with activation for major incidents.
• Deploy, configure, and manage laptops, desktops, mobile devices, and peripherals.
• Design, deploy, and support VDI solutions (Citrix, VMware Horizon, Azure Virtual Desktop).
• Optimize performance, scalability, and user experience in remote/hybrid environments.
• Support Microsoft 365, Teams, OneDrive, and SharePoint solutions.
• Proactively monitor EndPoint Computing environments to detect and resolve issues.
• Troubleshoot OS, hardware, and application problems with minimal user disruption.
• Enforce endpoint Security Policies ( DLP, encryption, antivirus/EDR ).

The Person:

• Candidate must possess at least a Bachelor Degree in Information Technology and/or related.
• Minimum 5 years of relevant experience with end-user computing and managing end-user computing team.
• Excellent application and IT infrastructure troubleshooting skills using various toolsets.
• Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures.
• Strong knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, including hardware and networking.
• Hands-on experience designing end-to-end end-user computing across Windows, macOS, mobile (iOS/Android) and VDI/Azure VDI
• Strong experience with Intune, Autopilot, GPO to MDM modernization, Microsoft 365, Azure AD/Entra ID, Conditional Access, Windows 11 enterprise refinements.
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders
• Strong and factual communication skills and able to manage situations/conflicts and influence others
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Ability to simplify complex challenges through creative architectures, automation, and novel integrations.
• Ability to design and implement of EUC solutions. Develop reference architectures, decision frameworks and blueprints for scalable deployments.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: HQ, Kuala Lumpur

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.