At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
- Prepare and generate daily and weekly inventory reports for customers
- Ensure daily receiving system updates within the goal set (KPI) by the customer
- Ensure daily delivery performance within the goal set (KPI) by the customer
- Counter-check the receiving/outgoing documents information against the physical receipt by operations
- Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
- Attend to customers or suppliers shipment inquiries and coordinate with relevant parties when necessary
- Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
- Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
- Attend any required weekly/monthly meetings with customers/related parties
- Respond to customer or related parties emails promptly
- Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
- Basic Degree holder
- Degree in Logistics or Supply Chain is an advantage
- Certification in Basic Supervision
- Able to speak and write in English
- Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
- Computer literate
- Must be open to working in the warehouse occasionally
Benefits:
- We're strong believers in continual training and development for our people. After all, your success is our success.
- DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- See the world with DB Schenker! If you're searching for an international challenge, we offer plenty of opportunities.
- We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
To be considered for this position you must have valid rights to work and live in Malaysia
