Executive - Customer Service

Description

The Executive - Customer Service in Johor Bahru will be responsible for providing exceptional support to customers across the Southeast Asian region. This role involves managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities

• Manage customer inquiries and provide timely and effective solutions.
• Assist customers with product information and resolve issues via inbound phone, email.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Document all customer interactions accurately in the CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Identify opportunities for process improvements based on customer feedback.

Skills and Qualifications

• Strong problem-solving abilities and customer-focused mindset.
• Strong interpersonal skills and ability to work well in a team setting.
• Detail-oriented with strong organizational skills.