Executive, Desktop Support-2

Job Description

YOUR ROLE AS A Executive, Desktop Support: . Support daily operational. . Elevate incident ticket and trigger the management escalation within stated guidelines. . Ensuring assigned task is effectively executed in timely manner. . Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation. WHAT YOU WILL CHAMPION: . Make sure smooth running of daily operation. . Provide IT operational support and guidance to user. . Work in compliance with company policies and standard operation procedures. . Manage equipment store and make sure equipment are properly arranged. . Execute deployment and setup of equipment. . Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. . Make sure ticket assigned are follow up and service/problem resolved within SLA. . Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive. . Responsible on tools are in good condition. . Ensure improvement plan are fully execute. . Require travel and relocate to other place to full fill the company operational need.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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