- Provide the full suite of customer service offerings (including bookings, enquiries, vendor interaction) to Key Account customers in addition to customized contracted services (eg Reporting, self-assessment & etc).
- Act as consultant for customs brokerage matter to the Key Account customers (seek advice from CDZ team and filter out the information for the required to meet Customs compliance).
- Must be ready for site travelling to engage with local team and customers ( if its required).
- Able to communicate with customers, vendor & internal team for process alignment.
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
- Proactively inform customers on shipment delays and potential service failures.
- Open job in CW1 and comply all CW1 SOP process including all data entry and data quality.
- Well prepare to support customer by 24/7 in case of urgency in operation.
- Work closely with approved vendor for booking and trucking of shipment arrangement.
- Co-ordinate with Operation, CDZ, BD, Billing & FICO.
- Work as a team to back up and support each other when CS in absence in work.
- Co-ordinate day to day enquiries and shipment activities and reporting
- Actively comply with the company's occupational health & safety rules.
- Actively comply with all company policies and procedures, including, but not limited to equal opportunity, preventing workplace harassment, privacy, electronic communications and equipment
- To provide quotation to client based on their request and meet their KPI
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business process.
Job requirements:
- Bachelor's degree in Business, Logistics or related field or equivalent experience/qualification
- Strong working knowledge of customs procedures and requirements for both Peninsular Malaysia and East Malaysia.
- Proficiency in preparing and managing all types of customs documentation.
- Added advantage - experience or knowledge in transportation, trucking operations, or logistics coordination
Why Join DHL
- Global impact with operations in 220+ countries
- Career growth through world-class learning programs
- Collaborative culture built on respect and responsibility
- Commitment to sustainability and a greener future
Join the team that moves the world. Apply now!
#LogisticsCareers #DHLForwarding
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