The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation non-governmental organisations (NGOs), and social or developmental NGOs.
At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.
Reporting to the Manager, Membership, the Executive, Membership operates as a member of the Membership Unit and ensures it functions effectively whilst providing the necessary support to the RSPO Secretariat on all membership-related issues.
The location of this role is Kuala Lumpur, Malaysia.
Key Roles & Responsibilities
Duties include but will not be limited to the following:
- To ensure adherence to all documented procedures and processes, whilst being responsible for providing good and effective responses to all member queries.
- To work with the Manager, Membership to periodically review and improve the membership systems and processes, ensuring that the membership unit is consistently functioning efficiently and effectively.
- Managing member database to ensure timeliness, completeness and accuracy of members information.
- Conduct the complete process of membership applications in the course of formal membership approval process.
- Act as an advisor to both internal and external stakeholders on membership benefits and roles
- Assist in managing and handling membership fee collection, including invoicing and collection of fees
- Apart from the duties stated above, to perform any duty or duties reasonably assigned.
THE SUCCESSFUL APPLICANT
Education
- Bachelor's degree in Business Management, or other related fields
Experience
- Minimum 3 years of experience in a membership based organisation
Technical and Professional Knowledge
- Strong Word, Excel and PowerPoint skills are essential
- Excellent writing and presentation skills, with the ability to present ideas and concepts to a broad set of audiences
- Experience in managing a multi-stakeholder environment
- Experience in customer relations management (CRM) software
Essential Skills
- Demonstrated experience in project management
- Ability to perform multiple tasks effectively and efficiently
- Superior communication skills, oral and written
- High integrity and a good team player
- Goal oriented and organised
- Quantitative and qualitative skills
- Self-motivated and self-directed
- Strong interpersonal skills
How To Apply
Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to [Confidential Information]. Please state Job Application Executive, Membership in your email subject line.
- RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.
