Executive, Remittance Inward (SG Operations)

About the role

We are seeking a detail-oriented Executive, Remittance Inward at iCIMB (MSC) Sdn Bhd in Kuala Lumpur. In this full-time position, you will be responsible for processing remittance transactions received from CIMB Group & corresponding agents in accordance with the Bank's & Internal Memo with zero defects, within stipulated time as per service level agreement.

What you'll be doing

Compliance & Customer Service:

1. Ensure same day delivery processing time for Remittance products from submission time until completion of processing.
2. Ensure compliance to Remittance Policy, Manual & Guidelines and SLA.
3. Ensure the following are met upon processing of customer's application : funds are sighted, screening application, confirm to bank's policies, procedures and guidelines, to perform AML and escalate to business unit if required.
4. Escalate to business unit [Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)] & other related parties for approval.
5. Updating of Daily Register.
6. Attend to telephone enquiries and reply to swift/mails enquiries when required.
7. Handle business unit [Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)] & other related parties complaint promptly.

Data Processing/Releasing:

1. Ensure accurate data entry in AMLA and Swift Alliance etc., and other related method payments are accurate.
2. Perform data entry and/or approve/authorize Swift Alliance related transaction.
3. Check GL entries & related payment instruction are in order.
4. Retrieve the document if required, housekeeping and filing of documents are timely and easy to retrieve.
5. Assist peers on delivery of other remittance products within the business unit as and when required.

Administrative:

1. Prepare daily/weekly/monthly/SLA Report.
2. Monitor and ensure KPIs are met.
3. Motivate staff/peers (if applicable).
4. Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.
5. Handle additional functions, ad hoc assignment or projects related to Remittance Department.
6. To perform Testing of System related matters as and when required.
7. Perform data entry for Capacity Utilization Rate (CUR).
8. Monitor Overtime & ensure justification recorded for management's reporting.
9. Check and approve alerts in AMLA system (With approval by related team/person).

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.

What we're looking for

1. Bachelor's Degree or Diploma in Accounting/Finance/Business/Economics/Financial Engineering or equivalent.
2. Minimum 2 years of experience in cash management or in a similar remittance or banking operations role.
3. Strong analytical and problem-solving skills to identify and resolve issues.
4. Excellent attention to detail and a high degree of accuracy in data processing.
5. Good communication and interpersonal skills to liaise with various stakeholders.
6. Familiarity with banking regulations and compliance requirements.