Global Technical Service Partner Coordinator (12-Month Contract)

Overview

We are looking for a detail-driven Global Technical Service Partner Coordinator to manage and standardize pricing and contract workflows for global service partners.

This role plays a critical part in ensuring accurate documentation, process compliance, and smooth coordination across multiple stakeholders including Sales Operations, Finance, Legal, and Service Operations.

You will act as a key operational integrator, supporting end-to-end workflow execution while driving consistency and governance in a global, matrixed environment.

Key Responsibilities

Pricing Workflow Coordination

• Coordinate end-to-end pricing workflows, ensuring accuracy of inputs, templates, and supporting data

• Validate key operational inputs (e.g., volumes, SLAs, cost structures, capabilities)

• Prepare and package pricing documentation for cross-functional approvals

• Track workflow status, manage version control, and escalate delays

Contract Workflow Coordination

• Ensure correct contract templates and operational details (SOPs, SLAs, requirements) are included

• Coordinate contract routing with Legal, Procurement, Finance, and Sales Ops

• Track contract lifecycle and ensure proper documentation storage and communication

Governance & Process Standardization

• Enforce compliance with global SOPs, templates, and governance frameworks

• Maintain trackers and dashboards for workflow performance (cycle time, approvals)

• Support audit readiness and compliance checks

• Identify process gaps and contribute to continuous improvement initiatives

Cross-Functional Collaboration

• Act as the key coordination point across Enablement, Operations, Finance, Legal, Quality, and GSA teams

• Ensure stakeholders receive complete and accurate documentation for efficient processing

• Support adoption of new tools, workflows, and governance models

Requirements

Required

• 3-5 years of experience in operations, coordination, vendor/partner management, or workflow governance

• Strong experience managing cross-functional processes and documentation workflows

• Excellent attention to detail and ability to interpret SOPs, SLAs, and structured processes

• Strong stakeholder management and communication skills in a global environment

• Ability to manage multiple workflows in a fast-paced, matrixed organization

Preferred

• Experience with pricing, contracts, or commercial workflows

• Exposure to service operations or partner ecosystem management

• Familiarity with tools such as Smartsheet, Confluence, SharePoint, or similar

• Experience working with global stakeholders across regions

Key Competencies

• High attention to accuracy, compliance, and governance

• Strong coordination and execution-focused mindset

• Ability to manage complexity across multiple stakeholders

• Proactive problem-solving and escalation management.

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