Job Description
Responsibilities
About the team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
What will I be doing
The new Group Leader will be responsible for growing and scale large teams via internal development mechanism, and manage a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development.
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- Minimum 2 years of leadership experience managing managers and scaled operations teams within Trust & Safety, Tech, or related fields, with a proven ability to grow and lead large teams in fast-paced environments.
- Strong proficiency in English and Mandarin, as the role requires engaging with Mandarin-speaking stakeholders.
- Solid experience in quality management, performance evaluation, and coaching frameworks, with a focus on driving leadership capability, team engagement, and high-performance culture.
- Excellent stakeholder management and communication skills, with a proven ability to collaborate effectively across global, cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to interpret complex data, generate actionable insights, and drive strategic initiatives under tight timelines.
Preferred Qualifications:
- Candidates who hold an advanced degree are considered as an advantage.
- Practical exposure to AI-related domains (e.g., AI chatbots, content moderation, data labeling/annotation) with a general understanding of model training and optimization is strongly preferred.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
