Guest Support Executive Cum Homestay Operations

Requirements:

- Minimum education: Diploma and above

- Required skills: Customer Service, Attention to Detail, Time Management, Communication Skills, Problem-Solving Skills, Customer Relationship Management, Sales experience, Fluency in Mandarin, Hospitality Management, Mandarin Language Proficiency, Problem-Solving, Homestay Operations

- Fresh graduates are encouraged to apply

- Proficiency in English (spoken and written) is a must, as we accommodate many international guests.

- Customer-Focused and Solution-Oriented You don't just answer questions; you create seamless experiences!

- Operationally Strong Familiarity with hotel management or the homestay industry is a strong advantage.

- Resilient and Resourceful Able to handle challenges confidently and professionally.

- Time-Sensitive and Disciplined Strong follow-up skills to resolve guest inquiries efficiently.

- Growth-Oriented A willingness to learn, adapt, and continuously improve.

- Flexible and Committed While work hours may extend beyond the usual, we ensure our team is well-rewarded with valuable perks. Rotational shift setting.

Responsibilities:

- Be the Voice of The Stay Hub Act as the first-tier support team, handling guest inquiries professionally via calls, emails, and messages.

- Manage Reservations and Guest Services Coordinate bookings, reservations, and guest inquiries efficiently and accurately.

- Ensure Smooth Homestay Operations Oversee and plan daily homestay operations, ensuring high service standards.

- Own Every Guest Experience Proactively solve problems, address concerns, and create positive experiences for our guests.

- Implement Policies and Standards Uphold and enforce company policies, procedures, and ethical standards.

- Work as a Team Collaborate with operations and management teams, sharing insights to enhance service quality.

- Drive Business Growth Contribute ideas and efforts toward the success and expansion of our hospitality business.

- Stay Organized and Efficient Track, follow up, and resolve guest requests promptly.

- Be Ready to Go the Extra Mile Provide occasional after-hours support to ensure smooth operations.

Benefits:

- Competitive Salary

- Career Growth and Leadership Opportunities We recognize hard work and promote from within.

- Performance-Based Bonuses Your dedication will be rewarded!

- A Supportive and Rewarding Work Culture While we go beyond regular hours to ensure smooth operations, we believe in rewarding dedication with well-deserved relaxation.

- Exclusive Perks Enjoy free stays at our homestays and discounts for your loved ones.

- Free Parking No worries about parking fees!

Additional Benefits:

Annual Leave, Medical and Hospitalisation Leave, Annual Bonus, EPF / SOCSO / PCB, Performance Bonus, Training Provided