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Key Responsibilities
Strategic Planning & Road mapping:
Translate strategic objectives into an integrated change roadmap, including digital, compliance, sustainability, and people initiatives.
Incorporate Environmental, Social & Governance (ESG) and Sustainability transformation goals into the broader change agenda in alignment with the bank's sustainability charter.
Partner with sustainability teams to embed green behaviors, ESG metrics, and stakeholder readiness into transformation planning.
Governance & Risk Management:
Design a change governance structure that includes oversight of sustainability change programs and people-related engagement initiatives.
Manage risks related to both operational execution and cultural transformation.
Ensure alignment with regulatory and ESG reporting frameworks where applicable.
Execution & Delivery:
Lead major transformation and change programs (digitalization, ESG adoption, operational effectiveness, regulatory reform, M&A, etc.).
Collaborate with Sustainability Office to deliver ESG-linked transformation programs.
Ensure change interventions include employee engagement levers, including feedback loops, two-way communications, and ambassador networks.
People, Culture & Engagement (Dotted line to Chief People Office):
Champion enterprise-wide employee engagement and change culture initiatives as part of the People & Culture strategy.
Collaborate with HR on leadership alignment, internal communications, well-being programs, and organizational health tracking.
Design and execute change capability building programs for leaders and staff. Act as a key partner in people transformation efforts tied to sustainability, talent, DEI (diversity, equity, inclusion), and workforce agility.
Stakeholder Engagement:
Build strong working relationships with Exco, sustainability officers, HR, digital teams, business unit heads, and external change partners.
Serve as a trusted advisor to senior leaders on change strategy, adoption risk, and leadership communications.
