Head, Deposit, Commercial Banking

At the forefront of Commercial Banking growth, you will have the opportunity to shape regional business strategy, lead a talented team, influence key customer relationships, and play a pivotal role in expanding one of the Bank's most important growth portfolios.

About the Role

Are you a strategic banking leader with a proven track record in deposit acquisition, liability management, and commercial banking growth We are seeking a dynamic Head, Deposit, Commercial Banking to lead regional deposit strategies, drive CASA growth, and accelerate customer acquisition across our Commercial Banking portfolio. This is an exciting opportunity to lead a high-performing team, shape regional growth strategies, and deliver sustainable business results while strengthening the Bank's position as the preferred banking partner for commercial clients.

Responsibilities

• Lead and drive the regional Commercial Banking deposit business, growing the overall deposit portfolio across Conventional and Islamic Banking, while acquiring New-to-Bank (NTB) and New-to-Commercial Banking (NCB) customers.
• Develop and execute regional sales strategies, market penetration plans, customer acquisition initiatives, and business development activities to achieve ambitious deposit growth targets.
• Champion the growth of CASA Average Daily Balances, including both MYR and Foreign Currency (FCY) operating accounts, while ensuring effective liquidity management and deposit pricing discipline.
• Drive customer adoption and utilization of Cash Management Solutions, M2E Digital Banking, Payroll Services, Remittances, Trade Accounts, and Foreign Exchange (Forex) Facilities, translating onboarding activities into sustainable balance and revenue growth.
• Lead, coach, mentor, and inspire a team of Relationship Managers to build quality sales pipelines, strengthen client relationships, and consistently deliver business performance.
• Increase customer share of wallet and deepen banking relationships through strategic cross-selling and referrals across the Bank's ecosystem, including Commercial Financing, Wealth Management, Commercial Cards, Auto Finance, Insurance Solutions, and Treasury Products.
• Oversee end-to-end onboarding, implementation, service delivery, technical support, and issue resolution for deposit, cash management, payment, and remittance solutions to ensure exceptional customer experience.
• Collaborate closely with branches, product teams, operations, risk, compliance, and other key stakeholders to deliver seamless banking solutions while maintaining strong governance and regulatory compliance.
• Spearhead initiatives to convert deposit-only customers into borrowing relationships, supporting overall Commercial Banking portfolio expansion and profitability.
• Monitor market trends, competitive developments, and customer needs to identify new growth opportunities and enhance the Bank's value proposition.

Required Skills

• Extensive leadership experience in Commercial Banking, SME Banking, Corporate Banking, Transaction Banking, or Liability Management, with a strong track record of delivering deposit and balance sheet growth.
• Proven success in leading high-performing sales teams and driving CASA acquisition, deposit mobilization, customer portfolio expansion, and revenue generation.
• Strong commercial acumen with the ability to formulate and execute business strategies that deliver sustainable growth and market share gains.
• Deep understanding of Cash Management, Payments, Collections, Remittances, Trade Finance, Foreign Currency Solutions, Treasury Services, and Digital Banking Platforms.
• Demonstrated ability to influence, engage, and build strategic relationships with business owners, corporate decision-makers, and senior stakeholders.
• Strong people leadership capabilities with experience in coaching, talent development, performance management, and building winning sales cultures.
• Excellent communication, negotiation, stakeholder management, and presentation skills.
• Strong understanding of banking regulations, governance requirements, risk management practices, and sales conduct standards.