Overview:
The Head of Retail Banking role will be responsible for the retail business, driving the Bank's leadership in the retail business market share by building and driving performance of products and services for the consumer segment. This position requires strong collaboration with senior management to strategize sales discipline, service standards and client acquisition.
Responsibilities:
- Driving Profit & Loss and key business drivers including the growth and market share penetration for the consumer products and services including financing, deposits, wealth management and non-funded income (NFI).
- Assist CEO in providing oversight and management operations and function in an advisory capacity to the retail business.
- Build awareness and ensure effective distribution across Bank's distribution network through collaboration with the Bank's Department.
- Drive performance of product and services through active engagement with the Bank's distribution network and SLA partners to ensure sales volume growth, revenue growth, portfolio growth, expense management, customer retention and credit quality.
- Optimize offering of Islamic products and services to the Bank's targeted segments
- Optimize the channel effectiveness by working closely with sales channels and expanding digital acquisition channel/platforms.
- Explore and realize product feature/process improvement for the purpose of managing risk as well as enhancing customer experience.
- Manage execution of product programs/campaigns, collaborating with stakeholders across the organization including legal, compliance, operations, credit and distribution.
- Evaluate market trends and competitive information, identifying factors affecting that region's current and future sales and profitability growth.
- To assist CEO, as an alternate when required, in attending various committee meetings.
- Engage and maintain positive working relationship with product partners and working partners within the Bank, the Group and external stakeholders including, but not limited to clients and Regulatory bodies.
- Responsible for the integrity of all regulatory reporting and the Bank's policies on the fair treatment of financial consumers.
- Responsibility for the formulation of financial institution's recovery plan, recovery planning process and the implementation of recovery plan.
- Responsibility for implementing the financial institution's operational resilience framework, including outsourcing risk, business continuity and disaster recovery management.
- Where relevant, responsibility to ensure that the operations, business, affairs and activities of the financial institution are in compliance requirements at all times.
- To drive and coach the team to meet with departmental and divisional business drivers.
- Align and involve the department in pursuing mid-range and long-range strategies.
- Ensure department meets the business objectives and service level goals by providing managerial oversight, direction, and effective monitoring of department performance.
- Responsible in retaining and hiring of talents for the team.
- Management of liquidity and to be in compliance with BNM's Liquidity Requirements, Statutory Reserve requirement as well as Bank's other limits and requirements.
- As a member of the Bank's Assets & Liabilities Committee, the incumbent is responsible to provide strategic oversight on the Bank's balance sheet as well as achieving fee-based profitability targets.
- Liaising with internal and external parties with regards to retail banking related operations and responsibilities.
- Ensure implementation of policies, procedures and controls to safeguard any document or information relating to the affairs or account of a customer of the financial institution (customer information).
- Build a strong compliance culture that meets regulatory and internal audit standards that also
- understands anti-money laundering, countering financing of terrorism and proliferation financing policies, processes and procedures.
Requirements:
- Minimum 10 years managerial experience preferably with Banking experience included.
- Background in consumer banking business across all retail products.
- Strong Islamic Business acumen, financial discipline & business analytical skills.
- Degree in Economics, Finance, Business Administration, Accounting, or any related field.
