About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction:
As Trip.com Malaysia continues to grow, we are seeking a high-performing and passionate HR Business Partner (HRBP) to join our team. This role plays a pivotal part in strengthening HR partnership with business leaders while ensuring operational excellence and compliance with Malaysian regulations. You will collaborate closely with global HR stakeholders and local business leaders to drive strategic and operational HR initiatives in a fast-paced, cross-functional, and multicultural environment.
In this Role, you'll get to:
Strategic HR Partnership
- Act as a trusted HR advisor to local business teams, providing HR insights and support aligned with company goals.
- Partner with HQ HRBPs and COEs to localize and implement global HR strategies and policies.
- Build strong, credible relationships with leaders and employees, fostering an approachable and solutions-oriented HR presence.
Employee Relations, Compliance & HR Governance
- Manage Employee Relations (ER) and Industrial Relations (IR) matters with professionalism, strict fairness, and confidentiality.
- Ensure HR policies, SOPs, and documentation remain updated, compliant with Malaysian regulations, and aligned with global governance standards.
Performance & Talent Support
- Partner with leaders on talent reviews, succession planning, high-potential identification, and internal mobility.
- Contribute to learning, culture, and engagement initiatives that support retention and talent development.
- Strengthen hiring quality through insights from recruitment feedback, new hire onboarding experience, early attrition, and exit trends.
Operations Excellence, Projects & Cross Functional Collaboration
- Drive HR operational excellence through standardized, digitalized, and data-driven processes in close partnership with the Shared Services Centre.
- Lead and contribute to HR projects and initiatives that strengthen cross-functional collaboration and enhance HR's business impact.
- Take ownership of ad-hoc HR tasks and initiatives in a fast-paced, evolving organizational environment.
What you'll Need to Succeed:
- Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field.
- Minimum 5-6 years of HR experience with direct HRBP responsibilities.
- Strong knowledge of Malaysian labor laws, statutory requirements, and HR compliance.
- Experience working in an MNC or fast-scaling environment is an advantage.
- Excellent interpersonal, communication, and stakeholder management skills; able to build trust quickly and influence without authority.
- Strong problem-solving skills with the ability to balance business priorities and employee needs.
- Agile, proactive, and self-driven, with a can-do attitude and strong collaboration skills.
- Comfortable navigating ambiguity and managing multiple priorities in a fast-paced environment.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
