HR Business Process Optimization Lead (APAC)

In a global company like ours, the possibilities are endless. Discover the positive impact you can make and build an amazing career at DHL. We are more than just a parcel delivery company; we have a clear goal: to connect people and improve lives.

Role Purpose:

The HR Business Process Optimization Lead is responsible for driving endtoend HR process improvement, standardization, and digital enablement across the APAC region.

This role partners closely with HR Shared Services, Country HR teams, and global stakeholders to analyze current processes, identify optimization opportunities, and deliver scalable HR service solutions - without direct people management responsibilities.

The ideal candidate has an experience leading a team, able to lead projects, influence stakeholders, and coordinate crossfunctional teams while owning process initiatives from discovery to implementation.

Key Responsibilities:

• Lead HR Services transformation initiatives across APAC, driving standardization, process improvement, and digitalization in line with global strategy.
• Own endtoend delivery of HR Services projects, ensuring adherence to scope, cost, timeline, quality, and risk management standards.
• Define and monitor key performance indicators to measure service quality, efficiency, and impact of process improvements.
• Oversee and manage external service providers and BPO (Business Process Optimization) partners to meet SLAs and quality targets.
• Foster a culture of continuous improvement, accountability, and customer centricity.
• Build strong partnerships with Global HRS, HR leaders, business leaders, and vendors.
• Advise stakeholders on process improvement, change impacts, and delivery risks.
• Represent APAC in regional and global forums related to HR Services transformation.

Qualifications & Experience:

• 810 years of experience in HR Shared Services, HR operations, HR transformation, or business process improvement.
• Strong expertise in process mapping, gap analysis, and requirements documentation.
• Hands-on project coordination or project delivery experience.
• Prior experience supporting HR digitalization initiatives or HR systems enhancements.
• Strong stakeholder management skills with crosscountry exposure.
• Proficiency with tools like Visio, Figma, JIRA, Confluence, SharePoint, Microsoft Suite.

Benefits we offer:

• Chance to work with the best HR team.
• Learning and growth opportunities in an international work set-up.
• Great opportunity to work with Great Place To Work certified company in 123 countries.

If this is something you would like to do, we look forward to your resume.

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.