In a rapidly growing F&B retail network, harmony doesn't just happen—it's built. We are looking for an HR Executive (Industrial & Employee Relations) to be the backbone of our workplace culture in Malaysia.
You won't just be checking boxes for compliance. You'll be:
- The Architect of Fairness: Managing disciplinary processes and grievances with precision and empathy.
- The Legal Guardian: Ensuring we stay ahead of Malaysian labor standards as we scale.
- The Culture Catalyst: Leading engagement initiatives that keep our frontline teams motivated and connected.
If you're a mediator at heart with a solid grasp of labor legislation, let's build a vibrant workplace together.
Location: Damansara Uptown 2, Petaling Jaya
Ideal Candidate Profile
- Education: Bachelor's Degree in Human Resources Management, Law, or a related field.
- Experience: Minimum 3–4 years of hands-on experience specializing in Industrial Relations (IR) and Employee Relations (ER).
- Industry Background: Prior experience in Retail, F&B, FMCG, or Modern Trade is highly advantageous due to the high-volume, fast-paced nature of the store network.
- Legislative Expertise: Expert-level knowledge of Malaysian Labor Laws, specifically the Employment Act 1955 (including 2022 Amendments) and the Industrial Relations Act 1967.
- Technical IR Skills: Proven track record in managing Domestic Inquiries (DI) for at least 2 years, including end-to-end management of misconduct investigations and the drafting of legally defensible HR documentation.
- Soft Skills: A natural mediator with high emotional intelligence and the ability to de-escalate high-tension situations.
- Language: Fluency in English and Bahasa Melayu is mandatory (written and spoken) to communicate with stakeholders ranging from HQ to storefront employees.
Job Role
Industrial Relations & Compliance
- Case Management: Act as the subject matter expert for all IR cases across Malaysia, ensuring 100% compliance with local labor laws and internal SOPs.
- Disciplinary Mastery: Lead the end-to-end disciplinary process: from investigating alleged misconduct and drafting Show Cause Letters to presiding over Domestic Inquiries (DI) and issuing final warning or dismissal notices.
- Policy Advisory: Monitor and update internal HR policies to reflect the latest legal amendments (e.g., working hours, maternity/paternity leave, and sexual harassment regulations).
- Risk Mitigation: Maintain meticulous case files and documentation to safeguard the company during Labor Department (JTK) audits or Industrial Court representations.
- Management Support: Provide real-time advisory to Store Managers on handling performance issues and misconduct to prevent constructive dismissal claims.
Employee Relations & Engagement
- Conflict Resolution: Serve as the primary mediator for employee grievances, ensuring all disputes are resolved fairly and within statutory timelines.
- Culture Building: Design and execute a high-impact Employee Engagement Calendar (team-building, festive celebrations, and recognition awards) specifically tailored for our store operation team.
- Internal Communications: Manage internal channels to ensure consistent messaging regarding company policies, town halls, and morale-boosting initiatives.
- Data-Driven Insights: Analyze ER trends and turnover data to identify root causes of dissatisfaction and recommend preventive strategies to leadership.
More about Kenangan Brands
- Kopi Kenangan, a much loved coffee chain store with more than 950 outlets across Indonesia;
- Kenangan Coffee Malaysia with more than 160 coffee chain stores;
- Kenangan Coffee Singapore with 10 stores;
- Kenangan Coffee India launched in Apr 2025, 6 stores with aggressive growth plan;
- Kenangan Coffee can also be found in Australia and Philippines; and
- Kopi Kenangan Botol, our Ready-To-Drink FMCG subsidiary.
Interested candidates, please send your updated resume to: [Confidential Information]
