ICT Sales Account Manager

Sales Account Manager

Account Management & Customer Relations:

• Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention
• Act as the primary point of contact for all customer ensuring timely response to inquiries, concerns and business requirements
• Conduct regular customer meetings and account reviews to understand business challenges, identify new opportunities and strengthen strategic partnerships
• Monitor customer satisfaction levels and proactively address issues to ensure service excellence and long-term customer loyalty
• Sales & Business Development:
• Identify, develop, and successfully close sales opportunities within assigned accounts and target customers
• Promote company products, solutions and services to existing and potential customers
• Achieve assigned revenue, gross profit, order intake and pipeline targets in line with departmental objectives
• Proposal & Opportunity Management:
• Lead the preparation of proposals, quotations, and tenders for small to medium-sized opportunities
• Coordinate technical, commercial and contractual requirements with relevant internal teams
• Conduct customer presentations, negotiations and commercial discussions
• Market Intelligence & Business Insights:
• Monitor market trends, competitor activities, customer developments and emerging technologies within the ICT sector, to identify new business opportunities and competitive advantages
• Provide feedback to management regarding market dynamics, customer needs, and business development opportunities
  
  

Requirements

Qualifications:

Bachelor's degree in Engineering, Information Technology, or Business Administration.

• Minimum 4 years of relevant experience in ICT sales in data center , security light current hardware experience , account management is a must relevant to our industry
• Good understanding of sales cycles, tendering processes, and procurement procedures
• Strong customer relationship management and opportunity development skills
• Excellent communication, presentation, and negotiation abilities