Job Description:
We are looking for a detail-oriented and proactive Content Management Specialist to oversee counterfeit-related inquiries and ensure policy compliance across the platform. This role involves monitoring counterfeit takedown processes, optimizing workflows, supporting cross-functional teams, and driving continuous improvements in content management operations.
Key Responsibilities:
- Manage and respond to regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests.
- Ensure accurate execution of counterfeit reports and agent compliance with platform policies.
- Oversee and refine both proactive and reactive processes for counterfeit detection and enforcement to improve efficiency.
- Monitor agent productivity and ensure daily performance targets are met.
- Document and enhance content management processes, policies, and workflows for continuous improvement.
- Collaborate with Customer Support and Business Development teams to resolve listing inquiries and troubleshoot listing-related issues.
- Handle the appeal process and maintain accurate documentation.
- Collaborate with Regional closely on the task and initiative.
Requirements:
- Strong analytical and problem-solving skills with a keen eye for detail.
- Ability to manage multiple tasks efficiently while ensuring compliance with policies.
- Excellent communication skills for cross-functional collaboration.
- Experience in content management, policy enforcement, or a related field is a plus.
- Strong logical thinking and problem-solving skills at all times.
- Good team player, positive attitude and eager to learn.
- Strong presentation skills and Microsoft Excel.
