AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Gain hands-on experience in a fast-paced corporate IT environment by assisting the Aladdin L2 Support team. You will help maintain system stability, resolve user requests, and ensure our regional investment platforms run smoothly.

Responsibilities:

• Troubleshooting:Assist in investigating and diagnosing basic standard issues within the Aladdin platform to meet team service standards.
• Ticket Management:Monitor and track outstanding service requests, ensuring users receive timely updates on their ticket status.
• User Support:Act as a junior ambassador for Aladdin, helping end-users navigate the system and improve their overall proficiency.
• Compliance & Documentation:Help maintain team SOPs and IT handbooks while learning about industry-standard ITIL processes (Incident and Change Management).

Requirements:

• Education:Currently pursuing a Bachelor's degree inInformation Technology, Computer Science, or a related quantitative field.
• Tech Savvy:A strong interest in financial systems (Aladdin knowledge is a huge plus, but not mandatory-we will train you!).
• Problem Solver:Analytical mindset with the ability to break down complex technical problems.
• Communicator:Excellent verbal and written communication skills to interact with regional users.
• Adaptive:Ability to work in a structured IT environment and a willingness to learnITIL best practices.