IT Executive

Job Description (JD)

• Manage and support daily operations for WMS, TMS, E-Commerce, and related logistics systems.
• Monitor system transactions for inbound, outbound, inventory movement, transport planning, and order fulfillment.
• Troubleshoot system issues and coordinate with IT teams or vendors for resolution.
• Support RF scanners, barcode systems, label printing, and system integrations.
• Identify process improvement opportunities and enhance operational workflows.
• Participate in system implementation, migration, integration, and enhancement projects.
• Conduct User Acceptance Testing (UAT) before system deployment.
• Analyze operational performance and recommend automation or optimization initiatives.
• Prepare and maintain SOPs, workflow documentation, and user guides.
• Monitor inventory accuracy, stock take activities, and discrepancy investigations.
• Track transport and delivery transactions through TMS.
• Generate operational reports and KPI analysis.
• Work closely with warehouse operations, transport teams, customers, and system vendors.
• Provide system training and support to users.
• Support customer onboarding and new operational setups.
• Escalate critical operational or system issues when required.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Supply Chain Management, Logistics Management, Business Information Systems, or a related field.
• Minimum 3 to 5 years of experience in logistics systems, warehouse operations, or a supply chain environment.
• Experience in 3PL logistics operations is highly preferred.
• Experience in system implementation, process improvement, or operational enhancement projects is an advantage.
• Good knowledge of WMS, TMS, E-Commerce, and logistics operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and project coordination skills.
• Proficient in Microsoft Excel and reporting.
• Able to work in a warehouse and logistics environment.
• Willing to support urgent operational matters when required.
• Proactive with a strong sense of ownership and a continuous improvement mindset.