IT Intern(Industrial Training)

Company Description

OrderPin is invested in by the venture capital fund of Alibaba, the world's largest e-commerce platform, and was carefully built by a team of innovative and experienced programmers over a period of five years.

Based on AWS, OrderPin Cloud POS has unprecedented flexibility and on-demand scalability, is agnostic to hardware and payment. Orderpin provides complex ordering, order splitting, mixed payment, tipping, dual pricing, and payroll management functions for FSR(Full Service Restaurant), and provides fast ordering, KIOSK ordering, online ordering, and food delivery platform integration for QSR (Quick Service Restaurant). It helps business owners manage different types of restaurants better.

Job Description

Merchant Support and Software Enhancement:

- Assist merchants with the configuration and input of products and functionalities based on their unique requirements. Respond to merchant queries, if any.

- Solicit and gather feedback from merchants on system performance, functionality, and usability.

- Work closely with the development team to implement software enhancements and address reported issues, delivering high-quality support.

System Software and Hardware Installation & Deployment:

- Collaborate with merchants to tailor software solutions to their specific needs.

- Provide comprehensive tutorials to merchants, ensuring a deep understanding of the system's functionalities.

- Continuously engage with merchants to identify opportunities for enhancing and customizing software to optimize their business processes.

- Proactively detect and troubleshoot system issues, delivering timely feedback and solutions for resolution.

- Fluent in Malay and English (Knowing Chinese is a plus)

- Knowledge of software or hardware is a plus

Office location: Jalan Pandan Indah 4/34, Pandan Indah, 55100 Kuala Lumpur

RM 900 – RM 1,000 per month

Orientation training is provided