Responsible for the daily operation and maintenance management of Swire Coca-Cola's digital application systems, such as applications related to sales orders, business center, API, promotions, price calculation and settlement, DI sales reports, margin minder, logistics supply chain and production planning, etc., supporting the launch of application system projects, handling IT problems, troubleshooting and application performance optimization.
Assist the Senior IT Service Management Manager in implementing innovations and system improvements using new IT technologies. For example, the introduction of multi-cloud platform PaaS and SaaS services, cutting-edge databases, microservices, containers/Docker, and middleware products to promote technological innovations such as automated O&M, AIOps, and DevOps to better meet the company's growing business needs and digital transformation needs.
Responsible for providing daily operation and maintenance management support for SAP and Call Center (Avaya) systems in cloud data centers and bottling plants, including testing, project implementation assistance, etc..
Responsible for maintaining and managing virtual desktops, SSLVPN, AD/DNS, and VMware/Hypervisor virtualization platforms in cloud data centers and bottling factories to ensure the stable operation of the system. It is also responsible for the lifecycle management of the above systems, the formulation and implementation of upgrade plans, performance optimization, analysis of system bottlenecks and rapid troubleshooting.
Responsible for promoting optimization, improvement, and innovation related to DevSecOps/AIOps/automated O&M, and is responsible for code development and writing as a core member.
Work closely with the cloud service infrastructure support team to be responsible for the operation and maintenance support of the cloud platform and network infrastructure to ensure the stability of the system base and network infrastructure.
Assist in supporting the Senior IT Service Management Manager in the implementation of centralized integration projects for on-premises applications in bottling plants and the migration of plant data centers to cloud platform projects.
Cooperate with the senior IT service management manager to complete the preparation of relevant standards, processes and operation documents, and complete the daily system operation and maintenance work according to the documents.
