IT Support

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

User support and helpdesk

• Provide IT support for Malaysia office employees
• Manage IT ticketing system with SLA targets
• Conduct remote and on-site troubleshooting for hardware, software, and network issues
• Maintain knowledge base and self-service documentation for common issues

Hardware & Asset Management

• Procure, configure, and deploy laptops, desktops, monitors, and peripherals
• Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding)
• Coordinate with vendors for hardware repairs, warranties, and replacements
• Implement asset tracking system with quarterly audits

Software & License Management

• Install, configure, and update corporate software
• Manage software license compliance and renewals for Malaysia entity
• Administer user access provisioning/deprovisioning
• Support software Installation

Network & Infrastructure Support

• Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)
• Manage meeting room AV equipment, video conferencing systems (Zoom, Teams)
• Coordinate with regional IT for connectivity issues and ISP management
• Implement network security policies and access controls

Onboarding & Offboarding

• Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation)
• Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation)
• Provide new hire IT training sessions (security awareness, tool usage)

Local Compliance & Vendor Management

• Manage relationships with local IT vendors (ISP, hardware suppliers, service providers)
• Coordinate with Finance for IT budget tracking and procurement approvals
• Maintain audit-ready documentation for compliance requirements

Requirements

Malaysia-Specific Responsibilities

• 3 - 5 years of experience in mobile or full-stack application development
• Good command in Bahasa Malaysia and English

Regional Coordination

• Coordinate with local HR for employee lifecycle events
• Partner with Facilities for office moves, expansions, or renovations

Local Language Support

• Provide IT support in Bahasa Malaysia and English
• Translate IT communications and documentation for local staff
• Support local regulatory filings requiring IT documentation

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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